Terms and Conditions
- All participants in programs led by The Cycling Co. are required to sign a release of liability waiver in order to participate.
- You agree to disclose all health related concerns to your coach or guide prior to commencing any activity. This includes any pre-existing conditions, including, but not limited to things such as; asthma, diabetes, vertigo, allergies, previous injuries, etc.
- Failure to show up for your reservation will result in forfeiture of payment.
- You agree that your bike is safe and well maintained and is in good working condition for use in off-road mountain biking conditions. Failure to satisfy major safety requirements, that can not be fixed trailside by the coach, may cause you to forfeit your lesson.
- Group programs require a minimum of 3 participants to run the program. If this condition is not met, you will be contacted to be rescheduled for a future program.
Payment and Cancellation Policies
- All cancellations or adjustments to bookings are subject to a $50 admin fee.
- Deposits are non-refundable.
- No shows will be subject to full charge.
- All fees must be paid in full prior to the scheduled program.
- Online waivers must be completed for each participant prior to the scheduled program.
- Cancellations within 72 hours will be subject to full charge, with the opportunity to reschedule for a future program at a $50 admin fee.
- Cancellations outside 72 hours but within 14 days of the program date will receive a 50% refund minus a $50 administration fee.
- Cancellations outside of 14 days are entitled to a full refund, minus $50 admin fee.
- If the program is cancelled due to severe weather conditions you will be credited for a future program.
- No refunds on prepaid monthly, quarterly or annual coaching programs.